02:18AM
Mon Apr 21, 2014

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Frequently Asked Questions

These are some of the most common questions about our tours. If your question isn’t answered here please contact us and we will be happy to help.

 

How far in advance should I book? 

We ask for a minimum of 72 hours to ensure we can organise everything correctly and also make sure the correct guide is available. You can also book as early as you want – a whole year if you wish!   

 

How do we book?

Once you have contacted us by email, phone or the quick enquiry form one of our planning team will put together a tour and/or transfers as discussed working around your requirements and set up an account for you. Once you have received your login you will be able to check all the tour details and make sure everything is correct, at this point we will ask you to pay your deposit via the secure site (50% of the full cost). You will receive an email when the remainder of the payment is due. You will be able to login in at any point to check any details of your booking and make payments or ask a question.

 

What happens if we need to cancel our tour?

If you have to cancel your booking you must notify us immediately. In the event of cancellation less than 7 days prior to due departure, a 50% cancellation fee shall apply. In the event of a cancellation with more than 7 days notice we offer a 95% refund. In the event of cancellation less than 48 hours prior to due departure, the full Tour fee shall be payable. 

 

What method of payment do you accept?

We accept VISA, MASTERCARD OR AMEX or the balance of the tour can be paid in cash on the day. 

 

Are there any additional charges?

Unfortunately all credit card payments are subject to an additional processing fee of 5%.

  

What is the weather like in England? And what should I pack because of the Weather? 

Because England's weather is often quite chilly, you will probably want to wear or carry a sweater with you when you go out for the day, even in the summer. As for the rain don’t worry we do provide a brolly!!

 

Do we share a car?

No you don't have to share a vehicle with strangers, you book the car for your own use.

 

Do you have a mini bus?

We don't use mini buses as we pride ourselves on a personal service, our largest vehicle can carry 8 passengers with luggage. 

 

Are there a minimum number of passengers?

You can have one to eight passengers – the fewer the passengers the more personalised the tour is!!

 

Can you change a “custom” tour?

Yes of course, it's your Tour! We are able to change any of our tours to include any special requirements or particular interests you may have or preferred locations you would like to visit.

 

What is a driver/guide?

Our guides are experienced ‘locals’ who love to share their knowledge in a relaxed and informal way

and who are experienced licensed professional drivers.

 

How do we meet the driver at the airport or cruise port?

We will check your flight and dispatch your vehicle accordingly; the driver will meet you in arrivals holding a sign with your name on.  As there is no direct access to the pier the driver will meet you inside the arrivals terminal with a name board once you have disembarked from the ship.

 

What is the earliest time we can start the tour?

Whenever you want. We will be pleased to give you an idea of distances between attractions and how long a journey or tour may take. If you are arriving in Southampton on a cruise, the earliest you may normally disembark from your ship is around 07.00 am. if you have time restraints just let us know and we will make suggestions based on our experience and build the best itinerary just for you.

 

Are refreshments provided?

Complimentary bottled water is provided. When you are planning your tour  with one of our team we can recommend tried and tested places to stop for lunch or a picnic hamper can be arranged for you to have at anytime along the way.

 

Should I tip the driver/guide?

Extending a gratuity to you driver/guide is strictly optional.

 

I have some comments to make about our experience, who should I contact?

We welcome our customers comments and suggestions and treat them as a valuable insight as to how to improve our service and extend our range of services. After you have travelled with us please complete our feedback form